Disney4me Posted November 3, 2022 Report Posted November 3, 2022 Going to Disney World is very expensive (and not getting any cheaper), and it can be tricky to plan everything just right so that you’re able to do all you want to in the parks. So why do people keep going back? Magic Kingdom One of the main reasons that people return to Disney World again and again is the memories they have and continue to make when they visit. Meeting Mickey Mouse and the princesses, riding thrilling roller coasters, eating a Mickey ice cream bar while watching a parade — all of these can become core memories that inspire nostalgia later on. But, according to Disney CEO Bob Chapek, none of those things are the most important part of a Disney vacation. See what Chapek said is the “secret sauce” to making magical memories at Disney World. Disney CEO Bob Chapek recently sat down with the Wall Street Journal’s Editor-in-chief, Matt Murray, at the WSJ Tech Live conference. They discussed the plan for Disney’s Amazon Prime-type subscription service, Disney’s relationship with ESPN and sports betting, and the controversy and future of the Park Pass Reservation system. Bob Chapek Towards the end of the interview, Murray asked Chapek about the feud between Disney and Florida Governor Ron DeSantis over Florida’s Parental Rights in Education law (commonly called the “Don’t Say Gay” law by critics). He noted that Disney initially chose not to comment on the bill but soon faced pressure from employees to speak out against it. Rainbow Mickey When he asked Chapek what he learned from that experience, Chapek responded, “I think the lesson is — the lesson we probably always knew — Disney is all about the cast.” He went on to explain why Cast Members are so important to Disney World and The Walt Disney Company: “If you think about the nature of why people have great Disney memories — remember the end benefit is magical memories that last a lifetime. The reason they have those [memories] — yeah, it’s about the castle, and yeah it’s about the great attractions or they really enjoyed that churro on Main Street, but really what they remember more than anything is guest-cast interactions. So that’s the secret sauce for making those magical memories.” We love Disney Cast Members! Chapek previously worked as the Chairman of Disney Parks, Experiences and Products for about 7 years before becoming the CEO of Disney. He said, “About 99% of the letters I got were about guest-cast interactions, not about attractions. Literally, almost every single one.” We love to see it! So although many people will remember the awesome rides or the fun merchandise or the delicious snacks, what really sticks with visitors to Disney World is how they’re treated by Cast Members in the parks. Chapek said, “If that’s the key to a great guest experience — and we’re all about the guest and the audience and maximizing their experience — then you have to make sure that the cast is at the center of everything that you do.” Cast Members doing water art Chapek noted that, during the recent controversy, Disney was reminded, “through the passion of our cast’s reaction, of how important their sentiments are on these issues in terms of making them feel that they were part of the Walt Disney Company, could relate to the products that the Walt Disney Company puts out.” Minnie with some Cast Members! We’re in the parks every day, and we frequently see Cast Members making magic for guests. We see Cast Members helping visitors work out problems with their trip, painting character faces on the ground, playing games in front of attractions that have shut down, and more. Cast Members playing hopscotch If you have a great experience with a Disney World Cast Member, remember that you can use the My Disney Experience (MDE) app to send them a Cast Member Compliment! Just search for “Cast Compliment” on the MDE app and enter the reason for your compliment and the location where you met the Cast Member. If you know the Cast Member’s name or hometown (listed on their nametags), you can enter that information as well. Wonderful Cast Members Disney says they will do their best to locate the Cast Member and recognize them for their great work and pass along your compliment. Keep following DFB to see more of the latest news from Disney World! Click here to see an amazing Cast Member we spotted in Disney World recently. Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe! Don't Miss Out on Any Disney Fun! Order Your Copy of the 2022 DFB Guide to Walt Disney World Dining Today! With more than 750 pages, the 2022 DFB Guide to Walt Disney World Dining is full of tips and planning tools developed by Disney World experts over 30+ years of visits. We've done the research for you, so you'll know just which spots will uniquely suit your family's needs! With mini-reviews of every single restaurant, bar, lounge, kiosk and more; an entire chapter on the best snacks in Disney World; full Disney Dining Plan analysis (and how to get FREE dining); and a full chapter on discounts and deals; you'll have everything you need to plan your best vacation yet. Click here to order your copy of the 2022 DFB Guide to Walt Disney World Dining E-book with code WDW2022 to save 25% off the cover price today! Use code WDW2022 at check-out for 25% off the cover price today! http://www.disneyfoodblog.com/wp-content/uploads/2016/11/ready-to-shop-button.png Our guides are backed by a 100% money-back guarantee, so you have nothing to lose. What magical memories do you have of Disney World Cast Member interactions? Let us know in the comments.The post Disney CEO Bob Chapek Reveals the “Secret Sauce” to Making Magical Memories first appeared on the disney food blog.View the full article Quote
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