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CityWalk in Universal Orlando has officially re-opened and we’re coming at you LIVE with the latest.

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Red Velvet, Strawberry Cheesecake, and Bacon Brittle Milkshakes

We’ve already updated you on crowds, parking, and the new safety protocols in place, but now we are heading to grab some food and drinks to see what the new restaurant experience is like.

Before opening, Universal announced select restaurants would be operating with limited seating and menus.

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Main Dining Room

The following venues were open for diners today: Auntie Anne’s Pretzels, Bubba Gump Shrimp Co. Restaurant and Market, Jimmy Buffett’s Margaritaville (outside & Lone Palm), Red Oven Pizza Bakery (mobile ordering available), and Voodoo Doughnut (mobile ordering available).

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Ice Cream

Check out what it was like ordering at VooDoo Doughnut today here!

The wait for Margaritaville was two and a half hours, so we put our name on the list and waited to receive a text when our table was ready.

We were getting hungry during the wait, so we took a quick pit stop for a pizza appetizer at Red Oven Pizza Bakery.

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Red Oven Pizza Bakery

We took advantage of mobile order and were able to order pizza and drinks “to go.”

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Alcohol

However, the outdoor seating is reserved for to-go orders and a host showed us to our seats.

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Red Oven Pizza Bakery

After we finished our drinks, we received a text that our Margaritaville table was ready.

Seating

Our server shared that about 50% of the seating had been removed to allow for additional space between tables.

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Margaritaville seating

Menu and Ordering

Margaritaville — like other CityWalk locations — was operating with a limited menu. The host gave us paper menus, which are thrown away after use.

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Paper Menu

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Paper Menu

After we were seated, the server brought us silverware in a bin. She asked us to grab our utensils and the bin is sanitized after each use.

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Margaritaville

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They also gave us a plastic bag for our face masks while we ate and we were able to remove them shorty after sitting.

Service

There are specific food runners, so the servers did not handle our food plates. When our drinks were dropped off, the server pointed out she only touches the bottom of the cup.

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Margaritaville

When the food runner delivered our nachos, he carefully slid the plate on the edge of the table before sliding it over to us — to minimize contact.

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CityWalk Margaritaville

The staff was wearing masks, but not gloves. Each server will also receive a new apron each shift.  The staff sanitized their work stations — including the screen and check trays — at least every 15 minutes.

Food

Our nachos were served on traditional, re-usable plate with an extra plate underneath to prevent the runner from touching the food.

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Volcano Nachos

When we were finished, the server asked us to move the plate to the end of the table so they would not have to reach in front of us.

Drinks

Our drinks were served in glasses, but our server gave us paper straws to drink from. We tried the Shark Fin and the Five O’Clock Somewhere.

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Shark Fin

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Five O’Clock Somewhere

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Paper Straws

Additional straws are available upon request.

Payment

When it was time to pay, our server delivered the check in the plastic tray — holding onto it with a disposable napkin.

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Margaritaville check

The first check already has a space to add gratuity and calculate the final total. This is meant to eliminate an additional visit to the server station.

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Margaritaville check

Servers are not permitted to bring their own pens to work and pens are sanitized after guests use them.

DFB tip: Bring your own hand sanitizer. There was a bottle at the hostess stand, but we liked being able to settle in, take our masks off, then sanitize before eating.

Click here to check out all of our coverage of the first day of CityWalk’s re-opening!

Which restaurant in CityWalk is your favorite? Let us know why in the comments below!

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